Deckma Hamburg Service Exchange Unit Return Guidelines

The cost of a Service Exchange unit includes a deposit to ensure the return of a suitable unit for future use. To qualify for a full refund of this deposit, the following guidance should be noted.

Please note AtZ are only authorised to calibrate and or repair Deckma Hamburg equipment. Therefore, if your unit is not Deckma, please do not complete this form and please do not send us a return.

To start your return, please read the instructions below and complete and submit the return form.

Return Details

Your Deckma equipment should be returned along with your order number, a copy of the completed return form and vessel references.

All returns should be sent to:

AtZ Marine Deckma Service
MIT Queenborough Shipyard
South Street
Queenborough, Kent, ME11

Return Date

Cells must be returned within 30 days of dispatch of the outgoing exchange unit. Per exchange terms, credit will be deducted for late return until the core charge is exhausted.

Shipping charges, duties and fees

Cells should be return with terms DDP to the AtZ workshop in the UK. Any fees or duties passed by couriers or customs will be deducted from the service exchange deposit. Returned cells should not be declared as new items with full retail values – we suggest a nominal value of 100USD for customs purposes.

Operating condition

The cell should be functional and read 0ppm when tested with fresh water. Cells requiring significant cleaning or a repair to achieve a 0ppm reading will be liable for workshop labour deducted from the deposit.

Cosmetic condition

The cell serial number should be clearly visible. Tags with defaced, amended or missing markings will require repair.

Anti-tamper seals and stickers should be intact.

Minor wear and tear is acceptable, however bear in mind the good condition in which another customer will expect to receive an exchange unit. Significant corrosion, failure of metallic plating, physical damage to the housing, connectors, fittings or fasteners will mean repairs are chargeable and deducted from the deposit.

Thank you for your assistance – noting the above helps us to maintain a high quality and fast turnaround of your equipment.

  • Return for deposit refund? Return to AtZ held customer stock? Returning for calibration? Returning for repair?

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